• Fred Boniface
    0
    Hi,

    Recently installed CBB on Linux, using the CLI to setup backups. My backup plan is set to run every 120 minutes.

    When I view my backup storage it seems that the backup only runs 6 times before the service stops running. I have looked at the local daemon log and can see this:
    2018-08-03 13:19:03,303310 [ERROR]: WOOPS! Me crashed!11
    2018-08-03 13:19:03,304270 [FATAL]: CRASH HANDLED; Application has crashed due to [SIGSEGV] signal
    

    I am currently using the free version to get a feel for the software before I commit - it gives me more time to iron out any issues than the seven day trial, I use it on two Windows machines with no problems but am struggling with it on Linux at the moment.

    I am running version

    Any help would be greatly appreciated.
    Thanks
    Fred
  • Gleb
    21
    Hi Fred.
    Please send us diagnostic logs using the [./cbb sendLog] command, it will automatically create a support ticket and our techs will provide you further assistance.
    Please refer to this forum thread in description
  • AgileTS
    0
    Hi guys,
    I'm having the same issue with Ubuntu 18.04.
    Suspect it's related to the SSL library...? I know my RMM tool (Pulseway) has problems with the libssl_1.1 package.
    Have attempted to send logs (./cbb sendLog)

    2018-08-10 09:01:04,838834 [ERROR]: WOOPS! Me crashed!11
    2018-08-10 09:01:04,849108 [FATAL]: CRASH HANDLED; Application has crashed due to [SIGSEGV] signal
    ======= Backtrace: =========
    [1] /lib/x86_64-linux-gnu/libc.so.6+0x3ef20 [0x7f4ce4f70f20]
    [2] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:lh_retrieve+0x7d [0x7f4ce81a737d]
    [3] /opt/local/Online Backup/lib/libcrypto.so.1.0.0+0x11fb9f [0x7f4ce81a9b9f]
    [4] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:ERR_get_state+0x3e [0x7f4ce81aadde]
    [5] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:ERR_put_error+0x1e [0x7f4ce81ab6be]
    [6] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:PEM_read_bio+0x2d7 [0x7f4ce81e59b7]
    [7] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:PEM_X509_INFO_read_bio+0xb3 [0x7f4ce81e3e73]
    [8] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:X509_load_cert_crl_file+0x47 [0x7f4ce81f5367]
    [9] /opt/local/Online Backup/lib/libcrypto.so.1.0.0+0x16b48a [0x7f4ce81f548a]
    [10] /opt/local/Online Backup/lib/libcrypto.so.1.0.0:X509_STORE_load_locations+0x3f [0x7f4ce81eb95f]
    [11] /opt/local/Online Backup/lib/libcbbCommon.so+0x39a7af [0x7f4ce77427af]
    [12] /opt/local/Online Backup/lib/libcbbCommon.so:SHARED::SSL::init_soap_ssl(soap&)+0x15b [0x7f4ce79db97b]
    [13] /opt/local/Online Backup/raw_bin/cbbLocalManagement() [0x4968b0]
    [14] /opt/local/Online Backup/lib/libQt5Core.so.5+0xaa13e [0x7f4ce5f3013e]
    [15] /opt/local/Online Backup/lib/libQt5Core.so.5+0xad153 [0x7f4ce5f33153]
    [16] /lib/x86_64-linux-gnu/libpthread.so.0+0x76db [0x7f4ce5c6e6db]
    [17] /lib/x86_64-linux-gnu/libc.so.6:clone+0x3f [0x7f4ce505388f]

    Thanks,
  • Gleb
    21
    Hi . May I ask you to try (./cbb saveLog -p ~)? It should create the logs archive in the current user home directory.
    If that doesn't work either, please send the "/opt/local/Online Backup/logs" contents archived to (and note this forum thread kindly).

    Also, here's some more info we will need:
    grep cbb /var/log/syslog* > ~/cbb-grep-syslog.txt
    grep cbb /var/log/messages* > ~/cbb-grep-messages.txt
    grep cbb /var/log/kern.log* > ~/cbb-grep-kern.log.txt

    Thanks in advance.
  • Ian Anderson
    0
    Just wanted to share that I am also having this issue. I do not have access to my system at the moment, but if needed can pull logs tonight to help provide my diag data.
  • Gleb
    21
    thanks! Please send those to and refer to this forum.
  • Andrew22
    0
    What is the status on this problem? Paying customer and your software states it supports Ubuntu 18 but it crashes constantly. What is the resolution?
  • Gleb
    21
    I can't find your ticket, could you please share its number?
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