• Tony
    7
    I thought it might be helpful to newbies like myself to detail the process of setting up unattended access, as there are a couple of hooks that tripped me up along the way one being the password required and the fact that the program doesn't show up in the system tray.
    Perhaps the forum Admin might put a sticky on this to sit at the top of the group?

    1. Install the program and launch it.
    2. Click on the selector at the top and choose "Allow Remote Control"
    3. Make a note of the computer ID (you'll need it later)
    4. Select Encryption ON
    5. Tick the Encryption required box (this will generate a very long stream of figures)
    6. Click on Save and save it to preferably a pen drive (a text file with the computer name will be created)
    7. Select the box "Allow unattended access"
    8. Click OK and check that Encryption is ON and Unattended access is ON
    9. REBOOT the computer. Cloudberry will load automatically in the start-up process, but you will not see it in the system tray.

    On the computer you intend to Access the above set-up

    1. Install the program and launch it.
    2. Click on the selector at the top and choose "Control Remote Control"
    3. Type in the computer number you previously made a note of (no spaces)
    4. Put your pen drive into the USB of the computer
    5. click on the button with 3 dots next to it
    6. click on encryption required
    7. Choose read from file (and find the txt file on your pen drive)
    8. Press OK and then connect. (This should wake up Cloudberry at the other end and show the connection number and name).
    9. You will be asked for a password. The password required is the Windows password that was used to login to the computer you are accessing.
    10. All going well...... you will have control of the remote screen.
    11. The access to that particular computer will be saved along with the encryption key so you will not have to re-enter it again.
  • Gleb
    33
    well done, thank you a lot! "Sticky" tag set.
  • JIGSAW
    0
    Thanks for this, but this info should also be available directly within the software to make it easier for ALL first time users. :ok:
  • Tony
    7
    It is all said and done FREE software, possibly still in the development stage and the type of person mostly using it would be familiar with the vagaries of computer usage and "solving problems" :-).
    I guess if it morphed into a deluxe paid version, then better documentation could be expected. I used to be a programmer/analyst before I retired 15 years ago, so I have some sympathy for the developer.
    I've been using it on 3 computers for about 3 weeks now. It performs flawlessly and I am grateful to be given the use of it without any payment.
  • Gleb
    33
    Hi , thanks for the insight!
    Here's our plan: the freeware version will stay freeware and its feature set will be approximately as it is right now (maybe we will add a bit more).
    The "deluxe paid version" will be tied with a web portal and most of the stuff will be performed automatically under the hood.
  • Frank
    0
    why do i need the user login password, we have a domain with azure accounts, and everyone is using his own password, is there a way to establish a connection without the need of the user password ?
  • Gleb
    33
    , if you're using Unattended Access you can connect without the user login-password if you choose <Other user> - this will bring you to the Windows authentication screen
  • Frank
    0
    but still ill have to logout of the current user on the remote PC and be forced to login with my User, shouldn't the encrypted key be enough for that ? is it something within the Windows OS that prevent this or its a feature in your program, if its within the windows OS i can live with it, but if its a feature, can we get an option with trusted PC thus we can get over this issue .
  • Gleb
    33
    the logout will be done automatically.

    The encryption key is not enough because Remote Assistant cannot log into a user session without knowing the user password - that is a security restriction of Windows OS.
  • Frank
    0
    Ty for the comeback, so on the target PC i have changed the user from domain account to local account, now im getting "unable to connect, use credentials are invalid" although i typed the password correctly.
    any thoughts ?
  • Frank
    0
    its all right now, i figured that i have to click "other user" even if its the same local user. now its working fine .
  • Frank
    0
    so after setting up CBRA on one of the site laptops it wont work after two days, now im getting this message when i try to connect to it, and if i remove the encryption key i will be stuck in connecting and reconnecting loop, i dont have physical access to the target laptop so i dont know whats up .
    Attachment
    Capture (21K)
  • Antanas
    0
    My unattended access is not working after I restarted remote computer. After the restart it always asks for PIN. I have even tried to generate the new encryption text but it didn't help. Encryption is enabled on both computers - remote and local. How can I fix it?
  • Sergey N
    7
    Hello Antanas,

    Using PIN in this case is incorrect, as it is a temporary matter which is constantly changed. Here is a guide on how to set it up properly:

    https://help.cloudberrylab.com/cloudberry-remote-assistant/using-remote-assistant/unattended-access

    Thank you.
  • Antanas
    0
    Hello Sergey,

    I have all settings like on this guide - ecryption On, unattended access On. But when I connect it still asks to enter Pin.
  • Sergey N
    7
    Hello Antanas,

    May i ask you to post the screenshot of what you see upon connecting. Thank you.
  • Antanas
    0
    Hello Sergey,

    Here you can see Cloudberry settings on remote computer:
    nrj9kot2kcv7651c.png

    Here are the settings on my home computer:
    4ogx8g6uruqqxxww.png

    And here you can see a screenshot when I try to connect to remote computer:
    vh9wy32p4sj6tjno.png
  • sam p
    0
    It seems that I have the same issue. Everything is set up correctly, however they are still asking for a pin and not password.
  • Sergey N
    7
    Hello,

    Thank you for the follow-up, may I ask you one question, does your Windows users have a password?
  • Antanas
    0
    Yes, my windows user does have password. It all were working perfectly untill I restarted my remote PC - first time after Cloudberry installation. I could not even connect to it after the restart - RA service were working in background but it were no icon on taskabr right bottom corner. So I had to start RA from desktop shortcut and could connect again but only by PIN.
  • Sergey N
    7
    in this case, think I see the reason for the issue, Unattended Access won't work with PIN it needs the encryption key.
  • Antanas
    0
    As you can see in the screenshots on previous posts I am using encryption key.
  • Sergey N
    7
    That is correct, I can see the encryption key, and on the host does the Use Encryption option is enabled? It shouldn't request PIN in case of encryption enabled it should not request the PIN and ask for the encryption key instead.
  • Antanas
    0
    On the very first screenshot (host computer) you can see an option for "Encryption reguired" is switched On and you can see a part of encryption key actually. The second screenshot (in the middle) is from a computer trying to access the first one. It has also encryption reguired option and the key is the same. And as you can see on the third screenshot, the host computer is still requesting PIN.
  • Antanas
    0
    Just updated to the new 2.2 version and it started working well again - asking for Windows user password.
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