• Andy
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    Q: Is CloudBerry HIPAA-compliant?

    A: We consider our product to be HIPAA compliant as we encrypt data on transmit and at rest. We also as a company don't have access to your customer data. All the transfer occurs between you and Amazon S3. AWS claims HIPAA compliance too - check out their compliance center.

    AWS compliance center page: http://aws.amazon.com/compliance/#hipaa

    Also check our whitepaper on HIPAA: https://www.cloudberrylab.com/download/CloudBerry_Backup_HIPAA_Compliance.pdf

    Q: Is it possible to manage standalone licenses within Managed Backup Service?

    A: No, standalone licenses cannot be managed from the control panel. However,you can easily move your CloudBerry Backup plans and other settings to your MBS backup client that allows you to use the same configuration in MBS.

    Learn more at: https://mspbackups.com/Admin/Help.aspx?c=Contents/help_import_standalone_to_MBS.html

    Please contact us at to discuss the pricing and licensing.

    Q: Do you have a 1TB storage limit that you have in your standalone products in Managed Backup Service as well?

    A: No, storage limits apply to standalone licenses only except CloudBerry Backup Ultimate.

    Q: Do I need a license per computer?

    A: Yes, you need a license for each computer you want to back up.

    Q: Does SQL license include file- and image level backup, too?

    A: Yes, all more expensive licenses include the functionality of less expensive licenses.

    Learn more at: https://www.cloudberrylab.com/managed-backup/pricing.aspx

    Q: What is the price for MBS licenses?

    A: Please use the links below to find the most recent information

    You can learn about the pricing at: https://www.cloudberrylab.com/managed-backup/pricing.aspx

    You can estimate the volume pricing using our cost calculator at: https://www.cloudberrylab.com/managed-backup/calc.aspx

    Q: What should I do if I have a technical problem?

    A: Please go to Tools | Diagnostic in the program menu. In the opened window provide your email and a brief description of the issue and then click send button. The logs will be sent to our support team automatically. This will help us diagnose and troubleshoot the issue.

    Please DON'T send us the log file attached.

    You can also send logs remotely from MBS Remote management tab | Actions | Send Logs to Support.

    After the logs are submitted you will get an automated response with the Ticket ID you can simply reply this email to be in touch with the Support team.

    You can also, always check the status of all your tickets on our support center at: http://support.cloudberrylab.com/

    Ticket ID is used as a login and your email is used as a password.

    Here is some info on how to send the log file: https://www.cloudberrylab.com/blog/how-to-send-diagnostic-info-with-cloudberry-explorer/

    Q: Why I can't see data in my Glacier account?

    A: After the object has been successfully archived using the Glacier storage option, the object's data will be removed from S3 but its index entry will remain as-is. The S3 storage class of an object that has been archived in Glacier will be set to GLACIER. You can verify that with the AWS Console. It doesn't show up in the Glacier vault. In fact AWS Console doesn't even show you the contents of the Glacier vaults.

    ‚ÄčA‚Äčlso check out an official AWS blog on the same subect: http://aws.typepad.com/aws/2012/11/archive-s3-to-glacier.html
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