General problems...
  • BatBytes
    0
    I recently installed RA on 4 pcs. Here are some problems that I have encountered:
    1. after connecting to a remote pc, when I select full screen view, RA kills/prevents all activity on my pc. I have to exit full screen view to do anything on my pc. And I do mean anything... even Alt-tab won't switch between windows.
    2. when I select "Options/Hide Desktop Wallpaper" it is slow to do so, but worse, it does not retain this setting from session to session. I think it should be permanent once selected.
    3. on one of the pcs, after selecting "Options/Hide Desktop Wallpaper", it still has black bands across the top and bottom of the remote pc screen. I could send you an image of this if you need it. This does not happen on the other 3 pcs.
    BatBytes Options
  • Anton Zorin
    30
    ↪BatBytes
    , thanks for bringing this up.
    Let us check on our side if we can reproduce it and we’ll, give you an update shortly after that.
    Thanks
    Anton Zorin Options
  • Sergey N
    26
    ↪BatBytes
    Hello,

    Yes please, could you send us some screenshots to clarify on the issues you have encountered a bit. Thank you.
    Sergey N Options
  • BatBytes
    0
    2 images: one before hiding desktop wallpaper & one after hiding wallpaper.
    Attachments
    Partial after hide wallpaper (131K)
    Partial before hide wallpaper (47K)
    BatBytes Options
  • Sergey N
    26
    ↪BatBytes
    Thank you for the details provided, we are looking into the issue and will contact you if there are additional details needed.
    Sergey N Options
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