• PIN Required on Unattended Access?
    , thanks a lot for the screenshots, it's much clearer now. Looks like CloudBerry Remote Assistant service is not running (properly) on the remote host. Please restart it manually in Winkey+R > services.msc
    This should never happen normally. We'll pay additional attention to this in the upcoming updates
  • Backup speed problem
    , in case Matt's suggestion doesn't help, you might also want to check out this KB article, it explains some of the relevant settings
  • Full and incremental backups
    yes, this is correct. When you run file backup (and that is the only option available in Backup for Linux) there is currently no way to make CloudBerry re-backup everything that has not changed.

    Our Backup is incremental whether you use Block Level option or not.
    According to the schedule, it will sometimes upload...

    ... Full versions of files.
    These are the exact copies of what the file was before backup. Like really just a copy, byte to byte.

    ...Block versions of files.
    These are the delta (or the sum of changes) between the latest Full version and the current state of the file.

    What we call "incremental" in this context is this - if a file has had 0 changes between its latest Full version and now (during the backup) - this file will not be re-uploaded to the storage

    If you have Block Level Backup enabled and a Full Schedule configured you will not need to go through months of incremental versions of files.
    The restore process will pick the latest Full version and apply any Block versions to it if needed.
  • PIN Required on Unattended Access?
    Hello . Using PIN is just another option, it is absolutely not required when using Unattended Access.

    Since Remote Assistant v 2.1 it doesn't even look like you need to use PIN (this was an issue in prior versions). See my screenshot below.
    You get to this step if there is a live user session at the remote computer at the moment.
    If there is none, you automatically get to the Windows authentication screen.

    So honestly I do not understand what causes this confusion.

    About the mouse and keyboard - it is true, in some cases the PIN connection doesn't work properly with the secure screen. Looks like this is the core reason. Try Unattended Access, I'm pretty sure the controls will work just fine.
    We are working on the fix to this, it should be available in one of the upcoming updates.

    The blank screen is not a known issue so please send us the diagnostics from Remote Assistant agent (Menu > Diagnostics > Send) and refer to this Forum.
    Thanks in advance
  • Snowball Backup to AWS using Mac Client
    , thanks for the update. Glad to hear it's all good now!
    Let us know if anything else occurs
  • Schedule task
    judging by your request it is possible that you don't need CloudBerry Explorer and would have better time just using AWS S3 CLI instead
  • Slow backups
    cool! Let me know if it doesn't quite help
  • Slow backups
    Hello .
    Here's a KB article about optimizing backup speed:

    To provide a more detailed response we would need more information on the system - I'd recommend contacting our Support Team right here:
  • CloudBerry Remote Assistant
    Hello . This functionality has not been published yet as it is a work in progress. There is a way to enable it, however, let me know if you'd like to test it out and I will email you the details
  • Newbie Guide to Unattended Remote Access
    the logout will be done automatically.

    The encryption key is not enough because Remote Assistant cannot log into a user session without knowing the user password - that is a security restriction of Windows OS.
  • Newbie Guide to Unattended Remote Access
    , if you're using Unattended Access you can connect without the user login-password if you choose <Other user> - this will bring you to the Windows authentication screen
  • Informing about missing features
    Hello .
    As a matter of fact, CloudBerry Remote Assistant is a freeware and we are going to keep the free version (no plans to remove it) along with the paid version (that is coming in the mid-term future).

    The features are described on the product page of our main website, please check them out.
  • Using two screens
    , I suppose it will come later this year - we don't have a more precise ETA, sorry
  • Missing OneDrive backup
    Hello , we have no plans to support OneDrive on macOS, sorry.
  • Using two screens
    Hello . Currently using 2 screens at once is not supported yet, but we are going to add it in one on the future updates.
  • All Backups Stuck in Running Mode
    That's a separate issue, non-Managed Backup does not interact with CloudBerry servers during backup/restore operations.

    Please open a support ticket by sending the diagnostics (Tools > Diagnostics).
    Thanks in advance
  • Informing about missing features
    , we are still in the middle of the making this decision so it's too early to claim something specific. But let me assure you:
    - We are looking at the competition and learning from their mistakes
    - We are also listening to our customers (both potential and existing) and to the IT community as a whole

    I believe we will make a public announcement once things settle down
  • Informing about missing features
    , gotcha, thanks. This feature is on our roadmap for the near future, although I am not sure whether it will be available in the freeware version or only in the paid version.
  • Informing about missing features
    Hey , what kind of information do you want to be displayed there?
  • Unable to Open Cloudberry on new external harddrive
    please check out my last answer above