• Missing Simple Mode
    would you mind sharing your use case for the need for simple mode in cloudberry manage backup?
  • Physical Server Switched to Hyper-V VM Need Suggestions
    That's true. Synthetic Fulls are for our image based backup only. I would speak with your account manager about licensing specifics for your case. You can do file level restores from virtual backups but I think you'd need the agent installed in the OS to perform file level backup.
  • File restore from within Hyper-v VM
    Thanks. I'll ask Support to add this to their knowledge base in case it comes up again with another customer. Thanks again.
  • Backup introduction
    Appreciate the kind words Steve.
  • File restore from within Hyper-v VM
    What's the exact message from Avast? I am happy to try and provide additional assistance, but would need the details from the product. Thanks.
  • Physical Server Switched to Hyper-V VM Need Suggestions
    Wasabi is an available target. Make sure the list is expanded if you're not seeing it.

    Having said that, you have some considerations for how to handle this customer given the slow broadband connection. At 5Mbps upstream connection, you're looking at a maximum of around 640 KB/Sec - assuming no other traffic. Assuming 50% compression, the full backup might take a very long time (7+ days).

    This is what I would probably do:
    * Use the VM version to back up the VMs to local storage. Use a low cost 2 mirrored drive NAS at the customer (or whatever local storage you have available that's off the Hyper-V host). That will protect the VMs, but alleviate the broadband speed issues
    * Install CloudBerry on each VM (you only have 2) and run file-based backups, as you've been, to cloud storage. In fact, I'd probably do a hybrid backup so you have local backup copies as well

    The other option is: If you do not need the VM backups (assuming the VM is easy enough to re-create), then just continue to back up the files to local/cloud storage.

    Our Wasabi support does include Synthetic Fulls (as you noted). It's just not clear though how much data will need to be uploaded even with incremental backups (think of the OS changes after a large Windows update). I think even with synthetic fulls, a 5 Mbps connection might be an issue.

    You say this is for a customer, so can I ask if you're using Managed Backup or are you using our stand-alone products with your customers. If the latter, you might find moving to Managed Backup much easier to manage and bill customers since it's a subscription model and provides a thin-client management console.
  • File restore from within Hyper-v VM
    As far as download location, it's the %TEMP% folder for the account used for the CloudBerry Service. If you're using Local System, the temp is usually something like C:\Windows\system32\config\systemprofile\AppData\Local\Temp. If you're using a real user account for the service, then you can run
    echo %TEMP%
    from a command-prompt.

    Downloads are named with the version. We have not received any reported issues from customers about downloading. I am not sure exactly why Avast is blocking the download, but if you have those details, feel free to post them here and I'll ask the team.
  • Migrated to new pc, don't want to backup data again
    If that doesn't address the issue then I'd ask you to open a support ticket for fast resolution.
  • File restore from within Hyper-v VM
    Are you asking where CloudBerry Managed Backup places the installer locally when automatically upgrading an agent? I'll have to ask the team where it goes. If you're asking something else, I need you to clarify.
  • License upgrade
    Yes you can. There's information here on how to do this from the command-line:

    You can also enter a license after purchase in CloudBerry Drive.There are instructions in the Help file under"Activating CloudBerry Drive" with details.
  • Quick Support button
    Moved thread to Remote Assistant section...
  • Quick Support button
    Good question.For now, you'll have to point the customer to our download page and instruct them to download Remote Assistant Quick Support. I will ask the team if it's possible to post a generic URL that always points to the latest Quick Support release.
  • Backup introduction
    You manage all your customers, their endpoints and servers, and your cloud storage providers from our web-based portal (which we host on AWS). Once agents are installed the first time (interactively, silently, or through your PSA tool), all management can be done via the management portal. Licensing, remote management, remote monitoring, job management, and reporting are all accomplished via the portal.

    The best way to see the product is to sign up for free and when sales reaches out, simply ask them to set up a demo. Then you can see how the product works and ask technical and licensing questions.You can sign up here:
  • File restore from image-based backup
    And just to add what Matt said, if you uncheck Keep BitLocker, Windows will decrypt the drive data during backup. CloudBerry will still keep your backups encrypted using AES encryption (an option we recommend you use). If you restore the image at some point, you can manually reapply BitLocker encryption. And, as Matt said, you will be able to perform File-Level Restores.
  • Files backup error: Invalid Signature - help

    It's best to open a support case with us by sending us the logs via the Tools | Diagnostic toolbar option. I prefer to avoid sending instructions on a fix for another customer that may not address your particular issue.
  • File restore from within Hyper-v VM
    False-positives abound. What is it reporting as the reason for the block? If you want to Whitelist, then you can refer to this article:
  • Backup folder name change in 6.0
    My understanding is that's an expected change. As I recall it was done to provide consistency in how data is stored across platforms and seeding appliances like AWS Snowball, Wasabi Ball, and BackBlaze B2 Fireball.
  • S3 Bill by Bucket
    I’ll keep looking. Are you using CloudBerry Managed Backup?

David Gugick

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