• Drive failure
    This blog post should have what you need. Let us know if you have any follow up questions.
  • No se puede encontrar una parte de la ruta de acceso / Unable to find a part of the path
    My guess is you have those folders explicitly selected in the backup plan and they no longer exist. You can edit the plan and uncheck those folders. If that does not fix the issue, then I would encourage you to open a support ticket with the team for further assistance (Tools - Diagnostic in client)
  • Apologies for being so naive with MS Azure....need help with Cloudberry integration
    You can have the Azure team create and enter the storage in Managed Backup. Just create a Sub-Admin account with limited privileges and they can manage that part without having to reveal info to your group.
  • Cannot resize window on Ubuntu 18.04
    Well, now I'm hungry, so I'll have a lunch. Let us know how it goes (dinner and the startup change) :-)
  • Apologies for being so naive with MS Azure....need help with Cloudberry integration
    A couple options:

      1. Contact sales and we can have a sales rep / solution architect explain the process in more detail (and provide a demo if needed)
      2. If someone else has already created a storage account for you, then they would need to provide to you the storage account name and the storage account key. Once you have those items, you can use them to register the account in Managed Backup

    But I would encourage you to reach out to sales if you are having any frustration in the Azure setup process. You can invite your internal Azure resource to the meeting as well.
  • Cannot resize window on Ubuntu 18.04
    This is a known issue related to scaling that may be addressed with the following change the launch script. If you have concerns about how to make this change, the Support team will be more than happy to provide assistance. You can reach out from the app by clicking the Feedback button in the toolbar.

    to /opt/local/CloudBerry Backup/bin/cbbGUI launch script (as a new line)
  • Purge
    I'd recommend you not use the defaults in this case if you see that in the latest version that the defaults do not include the option you see in your screenshot on how to handle locally deleted files. That option is explicitly designed to let you keep deleted files in backup storage or remove them after the specified period. After you upgrade to the latest, check Settings and if the Retention options do not match what's available in the Backup Wizard, then use the Backup Wizard instead to manage retention.
  • Purge
    One more thing. The image you posted is from Settings and not the backup plan. Please post the retention settings from the backup plan as there may be additional options there we can discuss related to deleted files. Thanks.
  • Purge
    Can I ask you to check to make sure you are on the latest Mac release? I have a feeling additional retention options were added to that platform. The latest version is 2.7.
  • HyperV & SQL
    I'd have to check, but I would guess Hyper-V, given it's a Microsoft product, leverages VSS when performing the VM snapshots. SQL Server is VSS aware and you can get application consistent backups with VSS. But VSS has some limitations like not supporting transaction log backups. If you use both products (host VM and guest SQL Server), I agree that excluding the SQL Server databases from the VM backup is probably ideal. In the meantime, I'll ping the team for any additional guidance on this setup.
  • HyperV & SQL
    For the SQL Server (on Hyper-V), I'd probably schedule regular full/diff, and T-Log backups in SQL Server to a local drive that will then be backed up with the Hyper-V VM by CloudBerry. I cannot comment about the time clock software that uses SQL Server. Likely that company has backup guidelines for their software - and may be running backups automatically in the background. Since it's not a SQL Server database you likely have to manage on your own, it's best to follow the product's recommended backup instructions. If you do manage the SQL Server, though, then you can just back it up as needed and let CloudBerry sweep up those backups as described above to the cloud (or wherever you send your backups). If you run your own SQL Server backups outside of CloudBerry, you'll need to manage retention on those files - meaning, delete the backups when no longer needed locally.

    If you want CloudBerry to manage the SQL Server backups (and retention) separately from Hyper-V VM backups, you would have to use a the SQL Server version and install it in the VM. It may be easier since we can manage the backups, scheduling, and retention - all without having to use a lot of local disk.
  • Purge
    How we handle Deleted files is something that is configurable in the product. Although, it seems the retention options for Linux/Mac are less extensive than the Windows version. I will have to speak with engineering for guidance on this. I'll reply back shortly.
  • Purge
    If you're certain those files have not changed and all that's happening is the older versions are being removed, then I'd ask you open a support ticket so we can review the logs and see what's going on.
  • Purge
    Probably not. Please post your complete retention settings and we can see if that is the cause. As an alternative, you can open a support ticket from Tools - Diagnostic (Windows) or Feedback menu option (Mac/Linux).
  • Client-side encryption
    That's correct. Here is a link to a doc that talks about the process in more detail. Excerpted:

    When the user enters an encryption password into CloudBerry, this password is stored in the settings file using AES encryption. When uploading, CloudBerry reads the encryption password from the settings file and generates an encryption key. To generate the encryption key, we use the PBKDF2 key derivation function (RFC 2898). The encryption key is salted and run through many iterations to further slow-down brute force attacks. The encryption algorithm runs in Cipher Block Chaining (CBC) mode to further protect the encrypted files. Furthermore, we use PKCS #7 (Cryptographic Message Syntax) padding. A cryptographic Random Number Generator (RNG) is used to generate the initialization vector (IV). Encryption is performed in real-time during backups. — D

    CloudBerry Lab Security Whitepapers:
    - Download CloudBerry Lab Security Design and Implementation
    Direct Link:
  • Encryption for uploads
    You may be able to do what you using the PowerShell API in CloudBerry Explorer; assuming you don't mind writing some PS code.
  • Consistency Check always fails with Unknown Network Error
    Best to open a support ticket so the team can review the logs. Tools - Diagnostic option will get you there. Please refer to this post when submitting.
  • Hyper-V hybrid backup file level restore grayed out
    This video describes the restore process. Have you navigated in Backup Storage to Hyper-V Hosts, then to the Host, and then to the VM in question? From there, you should be able to right-click on the backup and select the file-level restore option and search for the files to restore.If that is the process you're having trouble with, then I would ask you open a support ticket from the Tools - Diagnostic toolbar option in CloudBerry Backup so the Support team can review the logs.
  • Where do I install with Hyper-v?
    You would install right on the Hyper-V host if you're intending to use the virtual version of CloudBerry Backup.
  • Error on block restoration over SSH (old version)
    SFTP is still in version 5.9 of CloudBerry Backup.

David Gugick

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