• Real-time backup use case
    Let is know if that helps. May depend on how many files you have in the folders you are backing up. The numbers you posted do not look healthy. Where are these files you’re backing up? Local disk, NAS, file server?
  • Purging deleted files from backup
    Is there anything I can assist with your retention settings so you can more easily manage your backup storage. If you're running out of disk and it wasn't expected, maybe we can tweak things a bit.
  • default backup policy
    You can add %userprofile%\Documents in the Include Paths section. To exclude something, enter it into the Exclude Paths section.

    You can also use the Advanced Filter section for additional file filter criteria.
  • Purging deleted files from backup
    I understand what you are saying. Your storage is out of space and you want to be able to run the purge to free up space. Unfortunately, I do not think this is supported. Even if it were, the process might not remove any backup files because retention settings may be waiting for a new version to be backed up before the oldest version can be removed. I can only assume you're performing a local backup to disk. If that's the case, what you can do is delete the backup files you no longer need manually from the Backup Storage tab in the agent. If it's disk, you can use Windows Explorer to find the files you want removed easily, but you should not remove them from Explorer - please use the Backup Storage tab to remove any files to avoid having to sync the repository. Then you should be able to run a new backup with the freed up space. Did I get your question / issue correct?
  • Real-time backup use case
    The other side-effect you may run into is that you want to keep the last 3 versions, but if you're in active editing sessions of files that you are saving frequently while editing, you may end up with the same file being sent up to the cloud over and over with little changes between them. Meaning, if you needed to go back to yesterday's edit, it may be gone already because of the retention settings. I think it's probably better as Matt stated to consider fixed schedules, especially if they can be scheduled to run during off-hours when the user is off the PC and the broadband connection has less contention than it might during business hours.
  • default backup policy
    You can create a default Configuration that includes file backup / restore plans and general settings and then create a rule that determines to which clients the configuration is applied. Configurations are under the Remote Deploy section in the management console. To force the Configuration out immediately, you can use the Remote Management tab and select the icon on the right with the Apply Configuration to Computers menu option.
  • Missing Simple Mode
    would you mind sharing your use case for the need for simple mode in cloudberry manage backup?
  • Physical Server Switched to Hyper-V VM Need Suggestions
    That's true. Synthetic Fulls are for our image based backup only. I would speak with your account manager about licensing specifics for your case. You can do file level restores from virtual backups but I think you'd need the agent installed in the OS to perform file level backup.
  • File restore from within Hyper-v VM
    Thanks. I'll ask Support to add this to their knowledge base in case it comes up again with another customer. Thanks again.
  • Backup introduction
    Appreciate the kind words Steve.
  • File restore from within Hyper-v VM
    What's the exact message from Avast? I am happy to try and provide additional assistance, but would need the details from the product. Thanks.
  • Physical Server Switched to Hyper-V VM Need Suggestions
    Wasabi is an available target. Make sure the list is expanded if you're not seeing it.

    Having said that, you have some considerations for how to handle this customer given the slow broadband connection. At 5Mbps upstream connection, you're looking at a maximum of around 640 KB/Sec - assuming no other traffic. Assuming 50% compression, the full backup might take a very long time (7+ days).

    This is what I would probably do:
    * Use the VM version to back up the VMs to local storage. Use a low cost 2 mirrored drive NAS at the customer (or whatever local storage you have available that's off the Hyper-V host). That will protect the VMs, but alleviate the broadband speed issues
    * Install CloudBerry on each VM (you only have 2) and run file-based backups, as you've been, to cloud storage. In fact, I'd probably do a hybrid backup so you have local backup copies as well

    The other option is: If you do not need the VM backups (assuming the VM is easy enough to re-create), then just continue to back up the files to local/cloud storage.

    Our Wasabi support does include Synthetic Fulls (as you noted). It's just not clear though how much data will need to be uploaded even with incremental backups (think of the OS changes after a large Windows update). I think even with synthetic fulls, a 5 Mbps connection might be an issue.

    You say this is for a customer, so can I ask if you're using Managed Backup or are you using our stand-alone products with your customers. If the latter, you might find moving to Managed Backup much easier to manage and bill customers since it's a subscription model and provides a thin-client management console.
  • File restore from within Hyper-v VM
    As far as download location, it's the %TEMP% folder for the account used for the CloudBerry Service. If you're using Local System, the temp is usually something like C:\Windows\system32\config\systemprofile\AppData\Local\Temp. If you're using a real user account for the service, then you can run
    echo %TEMP%
    from a command-prompt.

    Downloads are named with the version. We have not received any reported issues from customers about downloading. I am not sure exactly why Avast is blocking the download, but if you have those details, feel free to post them here and I'll ask the team.
  • Migrated to new pc, don't want to backup data again
    If that doesn't address the issue then I'd ask you to open a support ticket for fast resolution.
  • File restore from within Hyper-v VM
    Are you asking where CloudBerry Managed Backup places the installer locally when automatically upgrading an agent? I'll have to ask the team where it goes. If you're asking something else, I need you to clarify.
  • License upgrade
    Yes you can. There's information here on how to do this from the command-line:

    You can also enter a license after purchase in CloudBerry Drive.There are instructions in the Help file under"Activating CloudBerry Drive" with details.
  • Quick Support button
    Moved thread to Remote Assistant section...
  • Quick Support button
    Good question.For now, you'll have to point the customer to our download page and instruct them to download Remote Assistant Quick Support. I will ask the team if it's possible to post a generic URL that always points to the latest Quick Support release.
  • Backup introduction
    You manage all your customers, their endpoints and servers, and your cloud storage providers from our web-based portal (which we host on AWS). Once agents are installed the first time (interactively, silently, or through your PSA tool), all management can be done via the management portal. Licensing, remote management, remote monitoring, job management, and reporting are all accomplished via the portal.

    The best way to see the product is to sign up for free and when sales reaches out, simply ask them to set up a demo. Then you can see how the product works and ask technical and licensing questions.You can sign up here:

David Gugick

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