store and name pcs
Hello, those abilities are not yet implemented, however, we definitely have them on our development roadmap, I will add your request to an already existing one, you will be notified upon release. Thank you.
Silent failure to backup when previous backup deleted on target local drive
Yes, currently the software relies on the repository database to track all changes to the files on storage side, so you need to sync the repository after deleting the files outside of the software to fix this problem. More info can be found here:
silent install - install in "personal" mode
setup.exe /S /AllUsers.
setup.exe /S /UserName.
"Setup.exe /S /Anton"
P.S. We'll update the help article shortly.
RA computer names
Wow, that is the fastest response to a suggestion that I have seen. It appears that you all are very sincere in making this the best Remote Access application and I hope you kick your competitor's butt. I have already submitted a review and will continue to recommend your program. If there is something else that I can do, let me know.
I mean entering a PIN before signing in.
Now it looks like this:
The masked PIN should appear:
RA computer names
I really find your program to be very useful. I have recently become aware of and started using this program on a frequent basis and have a suggestion. How much trouble would it be to allow us to set our own remote computer id's rather than having to try and remember 9 digit id's assigned by MSP360 RA. It would make it so much easier to look for computer names rather than scrolling thru list of 9 digit numbers?
Run minimize on startup
It sounds like a good idea to me.
I've filed it in our system.
We'll keep you posted.
confused about "User" accounts
I'm confused about user accounts.
I've got the 'master' user account I initially created. That 'user' shows up in both the "Users" and "Administrators" tabs, and I can assign that user account to systems in the RMM.
Then I've got 'users' who are just on the users tab. I can assign those to systems in the RMM too.
The I've created a 2nd administrator account. That account just appears on the administrators tab. And I can't assign it to systems in the RMM. I gather this is the expected behavior.
1) Is the original 'master' account just "special" in that it is both a user AND an administrator? I think perhaps this is the biggest confusion for me -- whether this duality is unique just to the master account.
2) Can other user accounts ALSO be administrators? Or administrators be users? And if so how is that done? Can users be promoted to administrators or administrators demoted to just users?
(e.g. if i were to give a company's IT person an administrator account for just their company, would they also be able to use that as a "user" account for the company's servers? Or would they need two separate accounts, one "User" account to assign systems to, and one "Administrator" account to use the RMM/dashboard.
3) I originally created the managed account in my role as a contractor for another company so I created that company as a "company"; and they have users, etc. That all works. However, I'd also decided to use this myself, both for testing things before deploying to them, and for my own backups. So I created a 2nd company for my own systems.
However the user assigned to my systems is the original master user. And that user doesn't belong to a company, and can't "belong" to a company. So although I've setup a 'company' for my own systems it doesn't have anything in it, and my systems are just sitting in the "All" list.
I gather the correct path forward to neatly group my own systems into my own company, is to create another user set to my company. And then change the systems to using that company user account. Is that right?
4) Is it generally considered a best practice NOT to assign the master account to individual systems?
Export from Windows and Import to Linux
Configurations are not cross-compatible between Windows and Linux machines. You need to re-create the plan from scratch.
VSS - network share
Not yet, but it's on our road map.
Backup (Simple) storage location??
The data should be in the root folder of the location specified when setting up local destination.
You can check and edit your account under "edit account" section.
Yet another set of failures... Too many files, lmao
For anyone who's experiencing the same issue: in this particular case it seems to have been caused by setting thread count to 25. We recommend using higher thread counts only if you have any issues with large data sets, in all other cases better to leave this option at its default parameters.
File Backups - Block Level vs Full
As matt stated, block-level file backups allow you to back up changes within files. This is helpful when you are working with large files (like an Outlook PST file) and do not want to back up the full file every time. Instead, we can back up the changed blocks within the file. if you have this need, then enable the option and the corresponding schedule to back up the full files as needed. if not, you can disable.
File Backups - Block Level vs Full
In most cases block-level backup is not beneficial for file plans. If you have frequently changed files that are dozens of gigabytes in size, then that would be helpful, otherwise it doesn't affect file backups as much as image-based ones.
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