FAQ - Managed Backup - Licensing
Q: How do I renew a license through your portal?
A: If your credit card is still valid the licenses will renew automatically if it fails we will reach out and give you a renewal link.
Q: How do you cancel a license and/or turn off auto-renew (there are some we no longer need)?
A: Please reach out to our support at
Q: If we have several licenses, with different ending dates, is it possible to make a single renew date for the several licenses?
A: Please reach out to our support and we will consolidate your licenses and fix the renewal date for you.
Q: Can you confirm when our licenses are renewed that we get the pricing based on our total license count and not the price we paid when the licenses are purchased?
A: Please reach out to our support and we will consolidate your licenses so that you can benefit from volume discounts.
Q: Why could auto-renewal fail and my licenses are still shown as expired?
A: Auto-renewal fails if your credit card is expired or you don't have enough money on it.
This discussion is closed to new comments.
Welcome to MSP360 (CloudBerry) Forum!
MS SQL Server
CloudBerry Managed Backup
CloudBerry Remote Assistant
FAQ - Managed Backup - Initial Setup
FAQ - Managed Backup - Customization
FAQ - Managed Backup - Storage
FAQ - Managed Backup - Backup Client
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2019 MSP360 (CloudBerry) Forum