• Gerald Wen
    0
    Hello - has anyone else experienced this issue? We can read/restore from the "C" volume (1 drive), but when we access the data volume (consists of 5 2TB drives, added to the volume as we needed room). This is on Windows Server 2016. Thanks for any suggestions!
  • Anton Zorin
    28
    Hi ,
    What backup version and edition do you currently use?
    What is the backup type? Is it file or partition level?
    Thanks
  • Gerald Wen
    0
    Hi Anton,

    We are using "Backup VM Edition", build 6.2.0.154 . We were trying to do a file-level restore - that's when we encounter the issue...thanks!
  • Matt
    81
    Send the logs from the software(tools> diagnostic) to investigate that properly. Don't forget to add the link to this thread in the issue description.
  • Gerald Wen
    0
    Thanks Matt - already sent the logs, but will add links to this thread. So can you confirm that volumes with multiple drives should be readable - (especially for file-level restores?). Thanks!
  • Matt
    81
    I guess you're referring to RAIDS, is that correct? There shouldn't be any problems with the backup procedure in that case, so that's why we need the logs.
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