New user, slightly puzzled
It's lovely to see a free initiative like Remote Assistant, thank you for that!
As a new owner, I have some questions for things I couldn't figure out.
Automatic startup: For instance, when we've had a power outage in our office I need to log in to a PC and start some s/w.
When using TeamViewer, I could just wait for the PC to start and take over from the login screen.
Whenever a PC is reset for any reason I can't reach it using Remote Assistant until someone on the other side actually logs in to that PC and starts Remote Assistant. I can't find any options to make Remote Assistant initiate at startup, but I do see it as a feature.
Am I doing something wrong?
I've been able to use the windows passwords on all PC's as an alternative for the ever changing PIN codes. However, there's one PC in the network which simply doesn't allow me to do that.
I asks for the pin code, and simply doesn't show the option to login using windows password.
I've installed the s/w in the same way as on the other systems, so ..I'm puzzled as to what's going wrong there.
Anyone who knows how to resolve that?
, thanks for your kind feedback.
With CloudBerry Remote Assistant this should be pre-configured -
here's the howto
. In this case RA will run a system service that is listening for incoming connections right after the system boots up (and the network is online, of course).
In case Unattended Access is enabled and RA still expects only the Pin - try restarting the service on the remote host side.
This is not an expected behavior so please inform our Support Team of the misbehavior.
I had the same PIN problem on a new Lenovo laptop. I uninstalled and re-installed Cloudberry and it fixed the problem. It also kept the same ID and all settings.
Sign in or register to add a comment.
Add a Comment
Welcome to CloudBerry Lab Forum!
MS SQL Server
CloudBerry Managed Backup
CloudBerry Remote Assistant
"Unattended access request failed: unable to connect, user credentials are invalid."
Unattended access failed - user credentials invalid
User Credentials Invalid / Session Evaluation has failed
Can we configure file locking to allow multi-user update in via Windows PCs?
How to mount S3 drive only for a single user of the computer not all Windows users of that computer
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2019 CloudBerry Lab Forum